The EU Distance Selling Directive protects your purchase. This means that you have the right to cancel an order from the moment it is placed until seven working days from the day after you receive your goods.

In the event of any goods delivered not to your requirements or as per your order, we must be notified within 7 days of receipt. In the unlikely event that your product is faulty please contact us within 30 days of receipt for a full refund or replacement. Individual products may also be protected with additional warranties which will be stated on their packaging. Should you wish to return an item, please contact us initially, repackage and return to us at our address. Please also include a covering note and order number.

If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company’s appointed carrier.